FAQs

When will you ship my items?

Our usual order processing time is 1-3 days, but most orders are packaged and shipped out within 24 hours.

You will receive a shipment confirmation along with the tracking information for your items. Learn how to track your order - click here.

Orders may be cancelled if they have not been processed and shipped within 24 hours of placing the order. After they have been processed, they cannot be cancelled.

Please make sure that you provide the correct shipping address as KitandClaire.com can be held responsible for items shipped to an incorrect address provided by the buyer. Any replacement shipping to correct address will incur additional shipping fees.

When will my items arrive?

Due to high demand for our products, the standard delivery time for shipping to the USA is 4 - 15 business days.

Where are my items being shipped from?

While our main warehouse is in the USA, our specialty and promotional items are shipping from China and Hong Kong.

Will my items be shipped in one package?

To offer free shipping and due to logistical reasons, your items may be shipped in separate packages. If you have any questions, please do not hesitate to reach out to us.

What guarantee do you offer?

We want you to be happy with your purchase at KitandClaire.com. We offer a 30-day money-back guarantee on all of your purchases on our store.

How do you determine the "compared to" prices?

These prices are provided directly by our wholesalers and marketplace research.

Where can the returns be sent?

Returns can be sent to the following address once our support team verifies your returns request:

11923 NE Sumner St
STE 841672
Portland, Oregon, 97250, USA